Issue Management Tool 7.0

Issue Management Tool is a powerful Internet-based issue management software that allows ticket numbering for each issue as well as easy back-tracking capability for your reserch on past issues. IMT allows you to easily manage your issues within the company or from your customers as well. Featuring powerful integraded message board brings even more possibilities to communiction with your co-workers and customers. Such features as drag and drop task manager, ticket emailing, personal address book

@1 Helpdesk XP Perl 1.2

Helpdesk XP does not use "Assign/Completed" to segregate tickets. Closing of tickets is not needed. Past tickets are automatically placed at the bottom of the ticket list while newest tickets are placed on top.

TechDesk

TechDesk makes life a little easier for technical support teams. It is an easy way to store all of your customer's data efficiently & for very fast retrieval whenever you need it! It's 100% template driven for an easily-changeable interface!

Help Desk Lite

Help Desk Lite is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. It is a CGI script written in Perl and it is intended for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk.

OTRS 1.1.3

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to

csLiveSupport

Now your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. You can even add a code snippet to your email signature and provide everyone with a link to your live support chat!

CMS Builder 1.22

Create your own custom Content Management System in minutes, even if you've never installed a web script before. You don't need to be a programmer: whether it's for your own site or a client's project, even a novice web developer can easily create a custom system for managing your whole site.

WonderDesk Help Desk 3.7

WonderDesk is a fully automated web based help desk software solution. It's a Perl CGI script that easily installs on your web server. It enhances the communication between your company and your customers. It keeps your company organized and efficient. No software is needed for your customers or technicians. Its 100% web browser based. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks.

HelpDesk Online 2.15

Help Desk Online is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations: * no more overlooked service requests buried in overloaded mailbox * no more service requests assigned to several employees at once * no more service requests stuck forever while waiting for additional info from another department * no more

Live Advisor Pro 1.06

This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto hyperlink feature, your administrator will save time and be more efficient.

Help Desk OnlineTM 2.15

Help Desk Online TM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations: * no more overlooked service requests buried in overloaded mailbox * no more service requests assigned to several employees at once * no more service requests stuck forever while waiting for additional info from another department * no mo

ams - aLL mY sUPPORT

There are lots of features such as: - get messages from a pop3 account and store them in a database - users can add messages directly via form - every message has its unique ticket id - corresponding ticket id is retrieved automatically and can be added manually - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and fo

perlsupporter 1.5

perlsupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. It is based on my former "all my support" script but is a rewrite with new features. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message ha

Doc Architect 1.0.5

Doc Architect is an easy to use tool for composing online manuals and documentation. You can organize you manual into cross-linking tree structure so familiar for any user. Doc Architect allows you to extend and modify your documentation routinely as your product grows. Visual interface lets you forget about all the inconveniences of manual html edition and allows to rearrange the whole help or manual structure. Best of all once you are ready to publish your changes, you can do so with a single

@1 Helpdesk XP

This script uses the Berkeley DB (DB_File standard module). Although SQL is not used, the script can handle thousands of tickets without any significant slow-down of performance.

osTicket 1.6

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy

Site Support Robot

Site support robot is a quick method of offering assistance on your website. If your visitor has a question which cant be immediately answered, site support robot can be used to search for information. It relies on the site owner setting up help files (from the admin page) and keywords which the script uses to best match the help files to the search performed by the visitor. Historically speaking, SSR was not created to be a stand-alone application - rather it integrates into a community system

Live Customer Support 1.15

Now your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. You can even add a code snippet to your email signature and provide everyone with a link to your live support chat!

A1 Support 1.0.0

A1 Support is a customer support package which runs on your web server. #assigns support tickets to new support cases #keeps track of individual support tickets in single discussion threads #provides an immediate "at a glance" status of the support queue (seeing which cases are open and which need replies) #lets customers attach images to replies (screen shots) for quicker problem resolution #gives tech support personnel the ability to search the database for similar support issues p

SPAds PopService 1.0

PopService is at your Customers Service! With Pop Service Installed on your site you can provide real time live customer service for your customers, Clients, Users, etc. PopService allows you to give your clients fast and easy access to your Customer Service Department, to answer product or billing questions and suggestions! PopService provides you with privacy while chatting with your current client and will allow other clients to leave a message for you, if you are currently busy or out