perlsupporter 1.5

perlsupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. It is based on my former "all my support" script but is a rewrite with new features.



Features:

- get messages from a pop3 account and store them in a database

- recognition and storage of email attachments

- users can send requests with a web based submission form

- users can send requests by submitting an email

- every message has its unique ticket id for tracking

- corresponding ticket id is retrieved automatically and can be added manually via subject line

- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk

- research in old messages

- statistics per user/type of messages user/rating

- personal header and footer for every user

- standard replies for all users

- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed

- original messages are always kept in a textfile

- span pages

- templated based

- rating of replies

- access from any webbrowser worldwide (home office)