Installation :: Black Screen After Installation (Error Code 8007002C-4000D)
Jul 30, 2015
I've tried downloading and installing Windows 10 via the System Update for the past 24 hours (I've tried it 5 separate times). Every time it gets to 84% overall, and 36% configuring settings, then goes to a black screen with nothing on it (including no cursor) and almost no HDD activity. This has happened all five times.
Windows 7 Ultimate 64bit SP1
Intel Core i7-2600 CPU
16gb Ram
AMD Radeon R9 380 Series
Single monitor
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Sep 28, 2015
I have been trying to download windows 10 on my laptop (windows 7). It does the download and looks like it is all downloading fine and it starts rebooting and then it goes to a blank blue screen and doesn't go off the screen. I have to turn my laptop off just to do something on it, it then restores my old version of windows and doesn't download windows 10.
I then check the update and it says "failed" with the error details "code 8007002C"
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Aug 6, 2015
I am trying upgrade to Windows 10 from my Windows 7 Ultimate. I downloaded and tried to install Windows 10 and it failed I got the error message 8007002c-4000d and when I tried to install it again Windows is saying - Windows isn't activated on this pc. use a product key to activate it before upgrading to windows 10. I don't know what my product key is but it shouldn't ask me what it is...
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Jul 29, 2015
Just installed Win10 on a Win7 machine. Started it up and walked away.
Came back 3hrs later and all that was on the screen was this message:
Cannot Display this Video Mode. Optimum Resolution 1280 x 1024 60Hz
I can restart the machine and the normal Dell start up stuff happens. The Win10 logo comes up and then the screen goes black with the above message. No cursor. No nothing.
I cant even get the monitor settings to function once the black screen appears.
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Sep 12, 2015
Upgrading from windows 7 to 10, started install at around 10:30am and left it....around 2:30pm it started the large circle with the % in the centre, and again left it for another hour or so and came back to a black screen, no cursor or anything.
I waited until about 7:30 and still nothing and did a reboot by holding the power button down. On restarting, I get the windows 10 logo with the spinning dots, and then it cuts to black with no cursor. The CPU light does what it would usually do on startup, and when it first cuts to black but then the screen seems to change to a different black (if that makes sense?!) and the light only blips extremely quickly with a long period before it blips again
i know this is another update gone wrong post but I can't seem to find any with the same problem, just similar ones. I've read it can take a long time, but it's been nearly 11 hours and is very frustrating!
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Nov 7, 2015
I tried to upgrade to Windows 10 from pro 7. When going online I get this message....
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Jul 29, 2015
I get the error "Code 80200013" when I try to upgrade my windows 8.1 to windows 10 from my reserved upgrade through Windows Update.
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Apr 22, 2015
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Jul 29, 2015
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Jul 31, 2015
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So I went back to Win 8.1. Everything seemed to go ok, everything worked. I tried to update to Windows 10 again Abd got this during the install...
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Aug 9, 2015
When I try to upgrade Windows 8.1 with Bing tablet to Windows 10 in Windows update i get Error Code 8007003 in preparing to install phase.
When choosing try again it re downloads everything and same error appears.
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Jan 11, 2016
How do I resolve error code 1335 ? App downloads and MS updates will not down load. "cabinet file package error" PCW_CAB_RDR
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Dec 10, 2015
Trying to upgrade my wife's PC via windows update. so far failed about 10 times with different errors. Latest it downloaded everything, completed the install, rebooted shows the x% complete screen, rebooted, briefly showed the Win10 icon and the small circle of white dots, rebooted and back at win7
Error log just says
Installation Failure: Windows failed to install the following update with error 0xe06d7363: Upgrade to Windows 10 Pro, version 1511, 10586.
System -Provider [ Name]Microsoft-Windows-WindowsUpdateClient [ Guid]{945A8954-C147-4ACD-923F-40C45405A658} EventID20 Version0 Level2 Task1 Opcode13 Keywords0x8000000000000028 -TimeCreated [ SystemTime]2015-12-10T19:11:07.145622700Z EventRecordID601760 Correlation -Execution [ ProcessID]308 [ ThreadID]5688 ChannelSystem ComputerAlisonXPS -Security [ UserID]S-1-5-18
-EventData errorCode0xe06d7363 updateTitleUpgrade to Windows 10 Pro, version 1511, 10586 updateGuid{2AF34381-A9A9-42D5-8A36-1B86F0A6235F} updateRevisionNumber202
Anti virus is just Windows Security.
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Aug 9, 2015
Although I have been notified that my upgrade is ready to install, every time I try this it fails with an error message code of '80070002'. I've followed MS instructions on how to fix but guess what - it still fails.
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Nov 15, 2015
A friend of mine is trying to upgrade his PC using ISO but he keeps getting an error that keeps restoring his PC back to Win8.1. His words "it finishes the install, gets to the copying files stage., then after a while it starts restoring my windows 8.1 back." He sent me a screenshot of the error but for reasons I don't know, Tapa Talk isn't allowing me to send the image. The error code on the screenshot is 0x8007000E-0x2000C with the message "The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation."
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Jul 30, 2015
The update automatically tries to install but I keep getting this. It says Windows 10 couldn't be installed. We couldn't update the system reserved partition. Several times I got error code: 8000FFFF.
I'm trying to update a Dell Optiplex 780 with Windows 7 Pro. SP1
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Aug 21, 2015
I have an acer aspire v5 573g. I wanted to clean install Windows 10 on it. And every time I tried it gave me an error code : 0x800701E3. I thought it might be due corrupt instalation file or something. I tried other copies but it gives same error. I don't know what it means. I tried searching on the net, but I didn't find anything. I will also attach a photo which I took.
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Oct 10, 2015
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter
2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot)
2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor)
3. Extend (still black screen and cursor)
4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
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Aug 23, 2015
I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
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Jul 30, 2015
Installed the 'Windows 10 Login Screen Changer' that I found on this forum, clicked 'change background' and bam...black screen. I turned the computer off and on again and still black screen with a Cursor.Ctrl Alt Del does nothing. My keyboard still lights up, and pressing Windows + P brings up the project menu but doesn't solve the issue. Forgot to mention I'm running the newest build of Windows 10 and have been for several weeks without any problems.
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Oct 10, 2015
I just attempted to install Windows 10 on my new PC. During the upgrade process, the screen went blank @ 75% and didn't come back. There was active HDD activity, so I waited until it stopped before restarting the PC.Upon restarting the PC, everything went fine and I got the "Hi" messages and so on. After that, the screen went black again and didn't come back.
After waiting, I forced-shutdown the PC and turned it back on. Windows logo appeared and everything seemed fine. Login screen appeared and I could login. After that, the cursor froze and the screen immediately turned black - and it stays that way. What's wrong?
Specs:
AMD Athlon 860k processor @ 3.7GHz
Nvidia Geforce GTX 750Ti 2GB (MSI)
1TB HDD
8GB DDR3 RAM
I'm currently using a secondary PC and may have to go back to Windows 7, but I can't seem to interact quick enough to get to the option that allows you to revert. It freezes and goes black before I can.I tried tapping F8 on boot but nothing happens, it goes straight to Windows logo.
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Aug 3, 2015
It happens everytime I try to upgrade windows 10, I have tried loads of different methods but none seem to work.
The C:$Windows.~BTSourcesPanthersetuperr.log is as follows:
Code:
2015-08-02 21:50:42, Error
CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-08-02 21:50:42, Error
CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
[Code] ....
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Aug 8, 2015
I successfully upgraded 2 computers, but have problem with my notebook HP ProBook 4320s.
When upgrading reach 75% (100% installing drivers), black screen appears and I have to turn it off and on, then it restores to previous win7.
I upgraded all drivers and BIOS with no effect.
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Aug 9, 2015
I installed Windows 10 yesterday and I had kept my laptop on power and I went away for a bit and when I came back a couple of hours later, my laptop's screen was black but the lights on the laptop blinked so as to show that it had just restarted. So I waited for it to start, however the screen is black and there's absolutely nothing happening.
I googled the problem and found that people could see a cursor or a pointer on their screen but it's not coming for me. Also, my laptop is a 2 year old Dell Inspiron 14z. I need to access my computer, I have to travel in a week. Also, I was updating from Windows 8.1 to Windows 10, and I don't have any CD for Windows 8 as it came pre-installed with it, with the shopkeeper telling me that Windows 8 comes installed in the BIOS so there's no CD. Anyway, I really need to access my laptop asap? I have got absolutely no clue as to what I should do.
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Jul 30, 2015
I was in Windows 10 setup using the Media tool. I have reached the step where it restarted then a big circle came up with three parts under saying like "Copying Files" and other two things. Then, suddenly it restarted and only a black screen was there. No cursor, sounds, screen. Now I am installing Windows 10 again but fearing the same will happen again. This is NOT a black screen at the log screen; I have not even finished the installation yet and get a black screen.
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