Installation :: Upgrade Stuck At Key Request

Jan 23, 2016

I have three computers in family that were given upgrades on the win7 family plan. One was just informed it was eligible for win10 upgrade. I think I made the mistake of custom install (for a clean install) instead of an upgrade and, related to other problems with windows update, I might have lost my activation on win7. Long story short, when I got to the point where win10 was installed and asking for a key I knew I had done a no no as, if I had done it correctly, I should not have been asked for a key. Of course I have no key but the win7 key and the install just sits there with no options but to input the key, which I don't have.

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I upgraded from Windows 7 to Windows 10 at the first opportunity on July 30 after registering with Microsoft. The upgrade appeared to progress smoothly and I was able to boot the computer to see the new desktop screen. However, very soon after this first boot, the computer asked me to restart to finish the upgrade. This I did and my computer has since been rendered unusable. Every time I boot, the computer gets stuck on the welcome screen. It displays the generic circular user icon, with my name written underneath and the word "Welcome" written underneath this. The animated "computer working" icon (the little dots which rotate again and again) is displayed next to this. However, it never goes away. I left the computer for 12 hours and nothing changed (the little dots kept on rotating all the while). The computer otherwise appears fine (ie. the multimedia buttons at the top of the keyboard work fine) but the OS cannot get past this screen, no matter what I do.

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[Code] .....

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Annoyance reduction:

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Do you think that the problem can really be a driver ? After upgrade to windows 10 I GUESS that all driver files have been changed ?

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