Upgrade From 32bit To 64 Bit

Feb 17, 2016

I recently purchased a computer with Windows 10 32 bit installed. The guy I bought it from said there seemed to be something wrong with the RAM (8GB installed but only 3.25Gb usable). I checked the RAM and it was all OK, then doing a little research I found that this is common for machines designed for 64 bit. My computer system indicates that it has a 32 bit operating system, x64 bit processor. I have downloaded the 64 bit ISO file but when I open the setup.exe file I get a message telling me that "this app can't run on your PC".

I have talked to a Microsoft techo through the chat option who confirms that my computer is able to run 64 bit (after I gave the techo direct access to my computer). At that stage I was seeking assistance with the 64 bit download which the techo resolved. After the successful download I am now having a problem with the installation.

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