Mouse Won't Work

Aug 26, 2015

So I had Windows 8 and upgraded to Windows 10 now my mouse won't move . I can't click on any options I can only bring up task manager. One tech support guy told me I'd have to bring my computer in to reinstall Windows 8 because it doesn't show up as an option when I tried to reset it. But ive noticed a lot of people had this problem should I take It in or do any of you have something that works so I don't have to pay.

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I have been having this rendering issue for more than 3 months now and it persists after several OS re-installs.
Resolving this problem is of extreme importance to me since many of the programs I rely on are affected. Reverting to an older Windows version is not an option for me.

Affected programs:

Mocha Pro 4.1.3, IDA Pro 6.8, VLC Player & qBitTorrent (all versions)overall countless new and old programs affected

How to reproduce:

I can reproduce it successfully every timeMove the mouse from one sub-menu item that expands (SS1) to another (SS2) for a few times (usually around 10 is enough)It can also happen by interacting with any other UI elements in the program (although takes a few more clicks)

SS1:

SS2:

Facts:

Mouse stops highlighting any buttons or menu items in the whole program - if you hover over anything that's supposed to have a hover action (like these menus) - nothing will happen, as if the mouse isn't thereClicks will also only work in less than 10% of all scenarios'Ghost' menus (only the shadows of the drop-down menus are visible) will as well start appearing from some hover actionsUI of the affected program suddenly becomes very slow, laggy and choppy when the bug is triggeredEvery program effected by the bug will not exit properly no matter what and the process will stay running forever, unless closed via task managerThe only solution is to restart the program

Troubleshooting done:

old versions of the same softwarenew versions of the same softwareall compatibility settingsall possible integrated and dedicated GPU drivers (from both laptop manufacturer websites & official websites)fully disabling Windows animationsre-installing my computer 3 times

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I think that the hovering effect of the mouse gets 'stuck' in one place (the place where the glitch initially occurs) and it stays there forever, despite the movement of the actual mouse.

Screenshots (just a few of the many problems):

IDA Pro:

Mocha Pro 4.1.3:

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