my laptop nameCresia
ASUSTeK COMPUTER INC. X551MA
Serial #: E5N0CX006715187
Windows 10 Core (10.0.10240.16590) my computer crashed brings up Recovery file: BCD Error code: Oxc0000034 then goes to Aptio setup utility screen. i signed in as administrator and added passwords now i just need to know what i need to do from here.
Windows kept asking me for the password upon startup and would not recognize the password I input each time. So I would have to reset it. I went to the forum and read how to shut the password feature off by holding the windows key + r , typing the letters provided and unchecking the box. The system then asked me to restart. My laptop will not restart - blue/black screen appears and nothing else.
View 4 RepliesMy laptop suddenly crashed and now it says "Boot media missing" when I restarted. After that, it always takes me to "Preparing Automatic Repair" and then the 'Troubleshoot' menu.
In the 'Troubleshoot' menu, it has two options: 'Reset this PC' and 'Advanced options'.
When I choose "Reset this PC", it asks me whether to keep my files or remove everything. I've tried both and it displays an error. When I choose to keep my files, it says that drive is locked and tells me to unlock the drive and try again. When I choose to remove everything, it says that there is a problem resetting the PC.
And then I've moved to "Advanced options". The options are: System Restore, System Image Recovery, Startup Repair, Command Prompt, UEFI Firmware Settings, and Go back to previous build. I've tried all of these and it all returned an error. When I chose UEFI Settings, it restarted to BIOS setting. And my BIOS can't detect my hard drive. DISKPART from Command Prompt can't detect it either.
I elected to postpone the Win 10 upgrade for two days to allow me to save an image before installing the new OS. However, when the process requested a restart, I naively went ahead and to my horror, the Win 10 install was underway
As all too often in these situations, the install on my Dell Laptop (Win 7, Home Premium), stalled at 44%.
Hitting the reboot key had the install attempt to reinstate the original OS. This failed.
I'm presently in the situation where a reboot asks for the Win 10 installation disk, to enable a reinstall (I presume). Obviously I do not have an installation disk.
Not to be deterred, I attempted to reinstall a relatively recent Win 7 image using my Dell software recovery disks. Things seemed to proceed in an orderly fashion until at a point I received a blue screen of death a consequence of the disk software saving my computer from terminal damage (as if I wasn't terminally damaged anyway) .
Now, as we all know, at any given time there is incremental data on our disk that will be lost in any format, even in the event of a successful past image recovery.
I guess the question is this: If I were able to access a Win 10 installation disk, and use it, what is the likelihood of this screwed installation recovering itself in such fashion that I end up with a Win 10 OS and my data intact?
I encountered this issue recently, and it's caused me a fair bit of frustration. I keep searching for solutions but it seems nobody has any. What I can do to restore Windows 7 (preferably with my files intact) or at the very least finish the upgrade to Windows 10?
View 2 RepliesMy laptop suddenly crashed and now it says "Boot media missing" when I restarted. After that, it always takes me to "Preparing Automatic Repair" and then the 'Troubleshoot' menu.
In the 'Troubleshoot' menu, it has two options: 'Reset this PC' and 'Advanced options'.
When I choose "Reset this PC", it asks me whether to keep my files or remove everything. I've tried both and it displays an error. When I choose to keep my files, it says that drive is locked and tells me to unlock the drive and try again. When I choose to remove everything, it says that there is a problem resetting the PC.
And then I've moved to "Advanced options". The options are: System Restore, System Image Recovery, Startup Repair, Command Prompt, UEFI Firmware Settings, and Go back to previous build. I've tried all of these and it all returned an error. When I chose UEFI Settings, it restarted to BIOS/UEFI setting. And my BIOS/UEFI can't detect my hard drive. DISKPART from Command Prompt can't detect it either.
My project is due in 3 days and I've got all my files in there. Is there a way to fix this? Or to recover my files?
My Lenovo PC suddenly shut down today and when I restarted it I got a BSOD with a 'bad pool header' message. I did eventually restart but soon shut down again with a 'k mode exception not handled' message. Now when I restart I get a blue page 'RECOVERY Your computer could not start properly. A required device isn't connected or can't be accessed. Error: 0xc0000225.'
I have a windows 10 system repair disk but when I try and boot from it I get 'non system disk or disk error'.
I recently (2 weeks ago) replaced the hard drive because the old one was showing SMART errors. I cloned the old disk to an identical disk and it seemed to be going fine until today. Not sure quite what to do next.
This morning my PC hard crashed,. I didn't think anything of it, restarted and got back to work. About an hour later it hard crashed again, eventually BSODing within minutes of logging in. These are just some of the errors:
IRQL null less or equal
System Service Exception
Bad Pool Header
Kmove exception not handled
And a few others. I could never stay on long enough to google these errors so I ran CHKDSK from the advanced boot screen which came back fine. I decided "screw it" and just did a System Restore since my last point was a few days ago. Then it BSOD during the system restore, and it made it so that it would crash after the Windows logo. I decided to use the Reset to reinstall Windows 10 but keep my files, and, you guessed it! BSOD during that. Now it doesn't even ask for my password in the advanced boot screen like it used to. If I try to do the Reset again it gives me an error and says it can't be done.
If I power on, there's a 90% chance it either hard crashes or BSOD at the Windows logo. On the off-chance that it makes it beyond that, it runs a repair tool, but it always fails. I made a Windows 10 USB installer but it just prompts for a serial key which I don't have because I used the automatic upgrade from Windows 8.1 a few weeks ago.
I spent hours searching for answers, and even resorted to making a USB Linux installer just to access my HDD and transfer some important files to an external HDD, but I couldn't grab them all. For some reason some of my folders were inaccessible.
Last night I was watching a dvd on my desktop when all of a sudden a blue screen came up with a frowning face and said that "Your computer ran into a problem and needs to restart, its collecting info and will restart." It happened quickly so I didn't see what the error was but now my PC is stuck in a loop where it restarts and loads into an empty blue screen. It stays on that blue screen for a minute or so and then restarts again. I tried going into my BIOS or starting in safe mode but my PC won't go into them.
View 9 RepliesThis weekend I had several BSODs while playing games. 2 times the system simply crashed black screen and restarted, 1 time I received a BSOD MEMORY_MANAGEMENT error, and 2 times I received a BSOD IRQL_NOT_LESS_THAN error and a restart.
The MEMORY_MANAGEMENT and one black screen crash occurred while playing Forged Alliance Supreme Commander, then the IRQL errors and a black screen crash occurred while playing Steam version of Age of Empires II.
DM Log Collector file is attached.....
This is a laptop, not touchscreen so all I can do is stare at the screen and get madder and madder at myself for attempting to upgrade.
View 2 RepliesI have the hp stream 11 and i installed it before and it works great but takes a lot of space... i was told i had to reinstall it using wimboot and it will free up almost 10GB of space... How to do this?
View 11 RepliesMy HP notebook was working perfectly with windows 8.1. After upgrading to windows 10 it is not shutting down properly. Power and wireless buttons are still glowing and battery is also consuming. I need to press the power button at least for 4 seconds in order to shutdown completely .
View 2 RepliesSo since I installed windows 10,I've had issues. I have an AMD APU.
My laptop overheats when installing a new build. It runs fine while actually using it,but upgrades overheat.
Installing from USB,has no heats issues. But installing via windows update usually shuts off my PC and upgrade fails.
Not sure what the issue is. It also overheats when I do a clean install. I have to point a fan at the laptop to cool it down.
The laptop cools down,once I install chipset drivers. Without me manually cooling it,the laptop shuts off before the software installs.
It last 1-5 minutes without drivers and shuts off. Never had these issues before. Might get a cooling fan, that should work.
My Samsung Activ9 came with windows 8 preinstalled, to upgrade it to 8.1 I had to manually install every windows update by hand and some had to be installed before the others, so hundreds of individual updates had to be done which took me all day.
I upgraded to windows 8.1 eventually and thought 'excellent, no more manually installing updates as recovering my system would mean starting with a fresh copy of windows 8.1 right? Nope, i few months ago I had need to recover my notebook to factory defaults and when it was finished it booted into.. yep, windows 8, so again I had to do the individual update thingy.
Will this upgrade to windows 10 mean that should the worst happen and I need to factory reset again, that windows 10 will be the default OS?
I decided I will make my notebook laptop into a gaming PC. Before you think; Laptop.. Gaming PC? It is a beast of a laptop and it has beaten many desktops at video games, applications ect. One of the main problems I have with this laptop is that it is amazing but when it gets to a certain point it just stops performing as well as it should, I checked task manager and the Ram was pretty low, the CPU was pretty low, the Ethernet connection was fine but the Hard Disk Performance is sky high (Even when I am doing totally nothing. Bearing in mind the read speed was 6.5mb/s and the Write speed was going under 135Kb/s (135Kb Max). So I decided I needed to get an SSD but how to install one or transfer my laptop data to an SSD.
View 4 RepliesI just tryed to install iTunes on my laptop and during the instalation occurred an error and after it finished, when clicking to open iTunes, this message pops:
I did use Winrar to extract the iTunes .exe file to a folder and there I got the appleaplicationsupport.exe that I needed to install. But when trying to install it, this error pops:
That translates as "Error applying transforms. Verify that the specified transform paths are valid.".
I don't know what to do about it, nothing that I found on Google seems to work either.
I am using a HP laptop (Probook 4530s) and I want a completely fresh install removing all there little annoying partitions and applications. I would just refresh but I am wondering if that would work, as the bios is liked to HP softwareWhat would happen with the bios?
View 1 RepliesI just put a new RAM, 2GB, on my computer, and when I turned it on, it worked nice for about 3 minutes. Then it suddenly froze compltely with nothing responding. First Firefox, then My Computer window, then everything, all this in about 10s. After another 20s, blue screen showing "critical process died" showed up. I managed to see that out of 4GB that I now had, 3,25 were usable (I thought W10 x32 supports 4GB?). I am uploading a report. I am almost aboslutely certain that this had something to do with the new RAM since before that it worked just fine, and now fine again after I removed the new one.
View 3 RepliesI was trying to install a driver to see if the performance would increase. It crashed my system. Also, a crash occurred yesterday and the day before yesterday.
JESSE-PC-Fri_01_22_2016_224559_47.zip
I installed windows 10 I had already 5 blue screen with errors saying KERNEL-SECURITY-CHECK-FAILURE. find the source of the problem..
View 1 RepliesUsing windows update I was installing the MS Drawing Driver and my keyboard flashed (blue lights) and the next thing a BSOD. I have attached the collected files, how to confirm the MS Drawing Driver is responsible.
View 4 RepliesI had a series of BSOD's today. It's something with ntoskrnl.sys and ntfs.sys according to the minidumps attached.
It all began after installing Google Photos Backup and refreshing my graphic drivers but I am not sure they have anythig to do with it.
Since I have installed Windows 10 (reluctantly) my laptop keeps switching off whilst I am working with it.
I have an old Thinkpad and have set so the power settings so it never sleeps whether on battery or mains. However, it is always plugged into the mains and I never use it with the battery.
This may be a red herring but I do have Microsoft Solitaire going most of the time, so wondering if it could be a potential cause.
My HP Spectre 13 laptop won't complete a startup. It has the update of Windows 10 pro (from 8.1), a solid state drive (SSD), and classic shell. The computer started earlier today and I got a message that I could restart it to effect updates -- so I did. That restart seemed OK. Next I got a notice to upgrade my Kaspersky Internet Security (to KIS2016, I think) so I said OK. Then I got a message that I could restart to make the Kaspersky the effect. I did, and that is when I got messages in the following sequence.
(At some point a message flashed, too briefly to read, about a thread missing or something.)
1) "Your PC ran into a problem and needs to restart. We'll restart for you."
---- Messages: "preparing automatic repair" "diagnosing your PC"
2) "Your PC did not start correctly" [restart] [advanced options]
3) at [advanced options] offered this menu:
--(1) Continue - exit and continue to windows 10
--(2) Use a device -- Use a USB drive, network connection, or windows recovery DVD.
--(3) Troubleshoot -- reset your PC or see advanced options.
--(4) Turn off your PC
4) [Troubleshoot] offers:
--(1) Reset this PC - Lets you choose to keep or remove files, and then re-installs windows.
--(2) Advanced Options
5) [Advanced options] offers:
--(1) System restore -- use a restore point
--(2) System image recovery
--(3) Startup repair - fix problems that keep windows from loading.
--(4) Command prompt
--(5) Startup settings - change windows startup behavior.
--(6) See more recovery options - go back to the previous build.
So far I have only accessed the command prompt and listed folders with DIR. I am thinking of trying to use a system restore point, but I am worried about creating even more problems.
I suspect the problem is due to Win 10 or to drivers or to Kaspersky or an interaction between them. I will post this to Windows 10 forum, to HP Support, and to Kaspersky Support.
Code:
Loading Dump File [G:MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred srv*
************* Symbol Path validation summary **************
Response Time (ms) Location
[Code].....