Drivers/Hardware :: Speakers Sound Device Disappeared

Aug 7, 2015

I installed Windows 10 last week and have been using it with mainly no problems (apart from my DVD/CD drive not working, which I posted a thread here about but haven't received any responses yet ).When I am visiting my family back home in England I often plug my laptop into the tv to watch films with the kids through the HDMI port. I usually have to change the "default" audio device to the AMD HDMI Output to do this, and then change it back afterwards. I did this once with no problems.

However, the last time I watched something I didn't change it back before shutting down. And now my "Internal Speakers" device has disappeared. I tried uninstalling all drivers relating to sound devices in device manager and doing a scan for changes - the HD Audio device reappeared, but still no "internal speakers" option. I tried checking "show disabled devices" in the "playback devices" window, still no joy. I uninstalled everything again and used the drivers from the ASUS support page for my model laptop (ASUS x53z) and still nothing

I installed the updated sound drivers from AMD in the sticky post here. Again, nothing but the HDMI audio option. This is frustrating as I live abroad and my laptop is my main method of both communicating home and watching media. I can't use my headphones now.I have considered doing a System Restore, but crazily the only System restore point available is from when some automatic updates were installed after the issue appeared. My only option is to do a System Reset, losing all my applications, but i'm not convinced this will solve the issue. I have noticed that there is one device showing that it is unable to start in device manager.

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