Local Admin Password Lost During Upgrade

Dec 15, 2015

My wife's laptop upgraded to Windows 10 from 8.1 several months ago. As soon as it finished she lost access to her old files. And we didn't remember the admin passwords. I created a new account for her. But she needs her old files......emails,recipes,etc. Then we were out of the country for a month.I am not very computer literate. I've probably spent 60-70 hours trying to learn because of this problem. I stumbled through Ophcrack with no luck. I used the Utilman reset last week. I reset the 2 local admin passwords to blank and created a new admin account. There was another administrator account that I couldn't reset. I don't know if it is a higher authority or what.

The new Local Account Administrator I created seems to have limitations. Some things I've tried,it responds I don't have permission. I changed my wife's acct from admin to user.I thought I would be able to reset her password. It doesn't give me that option.

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Product Name: P3X7A#ABA
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see attached

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