Account Disappeared - User Sign In Failed To Load

Dec 2, 2015

After being locked out of my account I tried to add a new user on the cmd prompt so I could gain access to reset my password however when I try to sign in to the new account it say 'user sign in failed to load', I tried to change my password via cmd prompt as well but it comes up with 'an internal error has occurred ' and now my original account has disappeared off the login screen altogether I can not do a clean install as I have work on there that I need! How to just gain access?? I have got a new HDD coming anyway for Christmas so I could potentially do a fresh install on there however because I upgraded from Windows 7 to 10 I'm not sure it will allow it onto a new hard drive? 

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