Booting Into Blank Screen With Mouse Cursor Only
Jan 4, 2016
I currently have a Windows 10 laptop that was working without issues for a while, however after a restart the laptop appears to load windows but never get to the login screen, only show a blank screen with only a mouse icon visible.
I have tried various Windows supplied options with the following outputs:
1. Boot into safe mode (with and without network) - this again only loads to a blank screen with only mouse icon visible
2. Window reset - appears to get stuck on 8% - only to show an error saying reset could not happen, reverting changes (option to reset with files saved was chosen - as current files are required)
3. Start Up Repair - issue not resolved
4. System Restore and System Image Recovery - N/A as Windows cannot find previous image or restore point
5. Booted in Low-Resolution video - again same
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Aug 7, 2015
Have the above laptop and when trying to upgrade from Windows 10 I get the dreaded black screen problem.I get to 85% after I few reboots and it hangs at that point. No cursor on screen,clt alt del not working nothing,just blank screen no hdd movement. I tried plugging laptop into TV by hdmi still no screen. Power of laptop and previous version of windows reinstalled.
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Jan 8, 2016
My PC has been acting up for about a week now. I have 2 Samsung 24inch Monitors and a decent gaming PC. I have tried all the options this forums has brought to me such as control alt delete and recovery mode, nothing has worked so far. I have just upgraded from 7-10 and it just wont start up without booting to that black screen.
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Sep 21, 2015
Today, Windows 10 decided to act up.When I turn on my computer, it boots my UEFI interface, the Windows 10 loading screen with the spinning dots and then a black screen with no cursor.
It's not my 7870 or monitor as I tried it using the motherboard graphics and my other monitor.
In Windows 10's troubleshooting menu, System Restore won't work because of some file being deleted.Startup Repair requires a successful boot to enable Safe Mode, which I can't.Resetting with all files intact gives me the same result.Rolling back to Windows 7 is impossible due to Windows 10 deleting all my Windows 7 files.
What do I do aside from formatting?I need the files inside that HDD.
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Oct 8, 2015
We have received two systems both AMD units which recently (last 2-3 days) had completed updates then refused to start afterwards. I cannot roll back or do a system restore. I could refresh the system i guess, or reset. But i would like to solve the issue at hand. Now unfortunately one customers was in a hurry so i had to reset the unit and send it back out the door. So i currently only have 1 system with the same symptoms at the moment. Unit has 8GB Ram, AMD FM2 cpu, 500gb hdd. Was originally running Windows 7 Home Premium but was upgraded to 10 by the customer and reportedly running fine. Both units apparently had done updates a few nights ago and now refuse to boot. The screen is blank and the cursor flashes from standard cursor to busy symbol. I left it for over 5 hours and nothing happened although the drive is blinking away. Hopefully i was looking for some input on manually finding and removing an update from the Windows recovery environment on the Win 10 Boot disk using cmd possibly. Oh and I'm currently running a chkdsk /f /r on the OS drive.
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Nov 8, 2015
I recently upgraded to window 10 from window 7 with iso file. I didn't had internet access then, but my window run successfully. Later, when i tried to attach another display with Laptop it did not detect it. So, i installed the windows updates. But after installing i was unable to boot into windows. A black screen with blinking cursor appears right after the Dell Logo. I am only able to go into bios setup by pressing F2, no safe mode option. I tried making a bootable Pen drive for repair but even it wasn't detected. I already change the boot priority in bios menu. Therefore i am unable to fresh install the window as laptop cd drive is not functioning from quite some time.
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Nov 27, 2015
My Laptop is Lenovo Y50. All of a sudden , on logging, the screen went blank with a mouse pointer & i couldnt enter password. No Control, alt, Del works. I didnt do any Windows 10 Update. Now the laptop is as good as dead. Only i have to reinstall the OS? There is no other option?
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Oct 27, 2015
Switched on a friend's PC today with Windows 10 fully updated (upgraded from Windows 7 around a month ago), and it loads to where the login screen should be ie after the Windows 10 logo etc, but then the screen is blank. There's no mouse pointer, no login screen, and no monitor error (ie there's a source at least).
I've tried booting in safe mode but I get the exact same problem. Also I've tried just typing in the password to see if the login screen has been moved to a non existent monitor, but that doesn't work either.
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Aug 3, 2015
I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen.
After the Windows loading logo, the screen stays black for about 60-80 seconds (and all I can see is the mouse cursor). After 60-80 seconds, the login screen pops up and everything works fine and I can login.
I already tried the following:
- Updated NVIDIA drivers
- Completely removed NVIDIA drivers to see if it was a drivers problem
- Booted into safe mode, still happens
- Checked event viewer, nothing weird in the logs
- Made the PCIE slot the default slot for the primary monitor in the BIOS
- Ran the sfc /scannow command, no violations found
- Ran all Windows updates
- Took a look at the services and startup processes, nothing weird here
- Turned fast boot off/on, no change
- Full Malwarebytes scan, no infections found
I ran a xbootmgr trace log, here's the summary XML file: processSummary numProces - Pastebin.com
I'd like to keep the fresh installation option as a last resort.
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Aug 15, 2015
i upgraded my windows from 8.1 to 10.evrything seems fine but when i launch my games it won't run.i run dxdiag then i noticed that my intel vga and nvidia 840M's driver were uninstalled. I open the ASUS installer and installed my display driver.when i reboot, the screen goes black with the mouse cursor in it after ASUS logo.3 leds were lit.the hdd led is blinking. i reboot several times and hit F8, unfortunately nothing happened.
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Aug 9, 2015
I have an HP Envy that I just updated to Windows 10. Now my cursor keeps jumping to the upper left corner of my screen. I have tried using different USB mice and a different browser, but the problem exists all the time.
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Aug 24, 2015
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Sep 13, 2015
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Aug 17, 2015
I am new to using Windows 10 - 'just upgraded from Windows 7 about 3 days ago. So far I'm enjoying it except for the trouble I'm having with my mouse cursor. Any time I transfer to another monitor (I run a 3 monitor setup), my mouse cursor gets stuck if I try to move to the next screen via the corners of my screens.
I've read everything I could on every forum I could regarding registry edits and disabling various features and nothing seems to work. As far as registry editing goes, everything I read is for Windows 8.1 and my machine doesn't even HAVE the registry keys mentioned in those work around. It's very frustrating and counter intuitive to keeping my Windows experience productive and ultimately a bit of a deal breaker.
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Oct 19, 2015
I recently upgraded my notebook to Windows 10 from Windows 7 and in like 1 or 2 days after my mum used it, it now has a blank screen on startup and you only see the white mouse cursor moving. This is apparant no matter how many times I HARD press the power button to switch it off and switch it back on.
Also, I tried to stick a Windows 7 CD in so I can reformat it BUT as soon as I press the power on button, the option to press Del or F12 to enter bios settings to change boot order does not work?
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Aug 2, 2015
I've just installed windows ten and my usb mouse wont work, even the cursor isn't visible, nor is there any lights on my usb keyboard. I've tried the other usb ports on my pc, the results are the same, nothing. So now I am stuck with the start page, I can't move on , why this has happened.
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Jan 12, 2016
turned my computer on yesterday and it loaded up fine, apart from there was no cursor and my keyboard wouldn't work. I have a R.A.T. 5 mouse and a Coolermaster QuickFire keyboard. I know that they're on and working because their LED's are on. I decided to plug in my old ps2 keyboard and restart my PC to enter BIOS. I checked and it recognises that the keyboard and the mouse are connected into the USB hub and says they're working. Another thing, even my ps2 keyboard doesn't work when my computer gets past the start screen!
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Aug 3, 2015
I just upgraded from 8.1 (brand new) and I can move my mouse cursor for a couple seconds then it freezes and starts showing a loading circle every few seconds.
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Jul 15, 2015
As the title says, my mouse cursor is behaving strangley, it has lines going through it and has enlarged itself. I've not modified anything in the cursor options, I've even click on default settings, restarted my PC ect and it's still not reverting. The strange thing is, if I log out of Windows, the cursor goes back to normal, but as soon as I log back in
It used to look like this:
Whereas it now looks like this:
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Dec 2, 2015
Its invisible when on the graphical metro boot menu... It only recently got like this.. How can I fix?
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Aug 16, 2015
I just upgraded to Windows 10 from Windows 7 and I have a 2 monitor setup. I like to drag/drop windows from one monitor to the other, but Windows 10 has a barrier it seems right in the top corners. If I'm on the left monitor, and I go to drag a window to the right monitor, it will hang in the top right corner of the left monitor and not move, until I move the cursor down slightly, then it'll let me move it. Is there a way to remove that stopgap so I can move windows freely from one monitor to the other without having to go around the top corner?
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Jan 31, 2016
I have been getting random BSODs, sometimes they happened 3-4 times a day and sometimes I will not have one for 3-4 days. Also sometimes my computer will just freeze, mouse cursor and keyboard not working and I have to hard boot. Also some times when it freezes, a stutter/buzzing noise is head through my headphones. Attached is the files
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Oct 14, 2015
I have had this issue for only a couple of days now. I've tried uninstalling/reinstalling the drivers for the mouse, sound card, and headset, which still hasn't worked. I've seen other sites talking about an "Intel Technologies Access Services" which isn't showing up in my task manager or services (I'm assuming that's a good thing). I guess I'm just not exactly sure what else to try at this point.
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Nov 5, 2015
i upgraded windows 8 to windows 10.now the mouse cursor and keyboard function keys is not working
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Jul 30, 2015
If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have one more monitor connected than you actually have. so when windows loads its outputting the video signal to a bogus monitor.firstly wait long enough so the mouse cursor to appear when you move the mouse.(blank screen with a white mouse cursor).Then press the space-bar and enter your login password or pin (yes your doing this blind)
You should now be logged into windows.if the desktop dose not appear after 30 seconds then press WindowsKey-P down arrow twice and enter.
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