DVD / CD Drive Error 19 - Windows Cannot Start Hardware Device / Configuration Info (in Registry) Is Incomplete

Nov 20, 2015

Recently, sometime after getting the free upgrade from Windows 8.1 to Windows 10, I noticed my DVD/CD drive was no longer being acknowledged by my laptop.

I went into Device Manager and found "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

I uninstalled the device(TSSTcorp CDDVDW SU-208BB,) and restarted. Nothing changed, so I tried going into registry and deleting UpperFilters and LowerFilters, and again restarted. No change. When I start my computer in safe mode, it works fine.

I also tried buying an external dvd/cd drive, plugged it in and installed drivers. It came out with the exact same error.

My laptop is a Toshiba Satellite S55-A5236.

(I even heard that uninstalling iTunes sometimes works, tried it, didn't work.)

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