Graphic Cards :: Brand New Out Of The Box Computer - HDMI Port Not Working

Mar 5, 2016

Just unboxed my computer from CyberpowerPC, GTX 720 graphics card, installed/updated all drivers with drivereasy (paid for just now) and I am still having the issue with HDMI port not working. I have tried to plug into a monitor and a TV, neither are working, I have also tried to use multiple HDMI cables, still does not work. My monitor has an auto-switch source availability and turned on, when I plug my computer into the monitor with HDMI it continually cycles, finds no signal and goes into sleep mode. Then rinse/repeats until I either turn off the computer, monitor or just unplug the monitor from the computer. Currently I am using a DVI(computer) to HDMI (tv) and its working fine. So I know its the port on the computer. Do I need to contact CyberpowerPC to send the computer back to get this issue resolved?

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So I bought a new monitor, the MG279Q and tried plugging it in to my PC via displayport, the monitor comes with a DP->miniDP cable, (from GTX780 DP to monitors miniDP) and the monitor gives no signal. However the computer does recognize the monitor and for example gives the sound alarm for new device attached. I can also see the device describes as "Generic pnp monitor" and I can see it in the Windows's own control panel for monitor + the nvidia control panel (pics in the end). But it won't allow me to set the monitor to use..

I suspected that the cable might be broken so I tested it with my UX32LN (GeForce 840M) laptop which has a miniDP. I plugged it to the monitor (from laptops miniDP to monitors normal DP, the monitor has both DP and mDP) and wow, image straight away. So the cable should be fine I guess.. But this is somewhat of an different situation as I use different port in the monitor compared to my desktops GTX780. And I don't have other computers or gadgets that I could use to test the monitors miniDP port.

Next I plugged in the monitor via HDMI to my desktop and that worked just fine. It recognizes the monitor without problems. Using my old XL2411Z monitor with DVI + MG279Q with DP or the MG279Q with HDMI+DP at the same time I can see the MG279Q being connected twice but it only chooses the HDMI connection and doesn't let me change it to DP even though it shows the connection.

Here are some pics to explain it better:

Multiple panel settings window. It shows the MG279Q on the top (under GTX780 the one not clicked) but it won't let me click it to use. Sometimes it lets me tick it for a second but instantly ticks the box off. The monitor nro 2 is the MG279Q via HDMI.

Surround+PhysX window shows that I've connected the monitor via DP but it is greyed out. It also won't let me make a surround set with the Xl2411z + mg279q DP.

Changing resolution settings only displays the HDMI connected monitor.

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