Intermittent Reboots / Hangs (no BSOD Or Dump)
Oct 29, 2015
I am running Windows 10 (64-bit), but this problem also occurred on 8.1 and 7 (both 64-bit) with clean installations. I am also dual booting Ubuntu Studio 15.04, but more on that later.
When I boot my PC into 10, I have up to ten minutes before my PC either resets forcefully by itself, or freezes and never recovers. When I check the Minidump folder afterwards nothing is there.
I have replaced both my CPU (amd fx-6300) and PSU (corsair cx500m), and tested my RAM (with both sticks or just one), but none of that has fixed the problem.
My BIOS settings are at their defaults, no over/underclocking or over/undervolting at all.
The odd thing is, Ubuntu Studio runs fine with no crashes as far as I can see *EDIT: NOT THE CASE* , but if there was a software problem surely there would be a dump file?
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Oct 13, 2015
I have been fighting with my computer for about four weeks now, and I am not getting anywhere. In a nutshell, my computer started to randomly shut down and seldom reboot. There are no specific patterns I notice, except that when I try to find out what's going on the random reboots/shut downs happen more frequently (3-5 time per hour). When I just use the computer, it lasts longer without any issues. I may get between 1-4 hours. No BSOD and no error.
Now when the computer shuts down, it is a hard shut down. It is as if I turned off the power button from the PSU itself and turned it back because when I turn the computer back on, it turns on briefly and shuts down again, turns on again, beeps the all things okay beep, and boots to window. It is worth noting that this behavior started happening without adding any new hardware, software, or driver.
Here's what I have done so far to try to ameliorate/diagnose the issue.
1) I reset the PC - Here's my post on that issue if you want to take a look.
2) I did a clean install - (truly clean install).
3) I boot into the Bios, and it stills reboot/shut down (this causes me to suspect a hardware issue, but what?).
4) I open the case and ensure that everything is properly seated on the MOBO.
5) I cleaned out the PC of dust
6) My temperatures are normal, no overheating going on.
7) I ran ad-ware/spyware check - nothing has been found.
8) I ran a virus check (yes, with windows defender) - nothing came up. I don't think it's a virus since the problem continues even after a clean install.
9) It's not a lack of power issue. My PSU is 1000W and I am not using that much power.
10) I did a stress test for over an hour, and everything was normal (this causes me to doubt it is a hardware problem).
11) I am sure I have done more than the before mentioned steps, but I can't remember them all.
At this point, I suspect my issue might be hardware related; however, I really do not know what this could be, and I do not want to start buying new hardwares (i.e. PSU) without knowing what the issue really is, particularly when it endured a stress test without any issues. I thought of applying a thermal paste/grease on the CPU, but since I am not overheating I don't think that's necessary. So, I am at a lost on what my next steps should be. I am not savvy enough on reading memory dumps files... my computer is not generating any of those files anyway. But I know I can force my computer to generate them.
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Nov 24, 2015
I wasn't quick enough to note down the full error as Windows did a crash dump, but I did notice the offending file was an Atheros driver. This was confirmed by Control Panel | Reliability Monitor
Source
Windows
Summary
Shut down unexpectedly
Date
24/11/2015 10:35
Status
Report sent
[Code] ....
I've used the DM Log Collector to get the DMP file, but I'd quite like to study it myself, and send relevant parts to Alfa (who make the offending Wi-Fi adaptor with the Atheros chipset).
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Jan 14, 2016
I have a fresh install of Windows 10 Home on a factory built PC (Chillblast) that was running OK under Windows 7, but is now Blue Screening on Windows 10.When I boot the PC from cold about 1/3 of the time it will blue screen. The messages vary. Sometimes it will say IRQL Not less or Equal, or Page fault in non-paged area, or Memory Management.
The messages always happen pretty much at the exact second that you would normally get the logon box up. It never Blue screens when I'm actually using the computer, even if I'm hitting it hard with games. It also never blue screens on a reboot. Only when it's booting from power complete power down.I suspect that it's software rather than hardware, maybe a driver?
The only message in the logs is that the computer as recovered from an unexpected shutdown. It rarely creates Dump rile.I thought that it might be bad RAM. I have two 8GB chips. Both are the original chips that the computer was sold with. If I try with one chip in it runs perfectly. It doesn't matter which chip, or which slot the chip is in. It runs perfectly with all combinations. If I put them both in 1/3 of the time BSOD.
I've run Memtest86+ and it didn't find any problems. I've also run the System File Checker and it didn't find anything.As this is a fresh install I don't have much loaded. It started blue screening with only the basic software needed to run my hardware, and an Anti-Virus (Avira) loaded.
Windows 10 is installed on a totally new disc, straight out of the box (Sandisk SSD).Other than the hard disk and a soundcard, the PC is pretty much a factory build, with a factory configured motherboard. It's not overclocked, and I haven't tinkered with it.Before I installed Windows 10, I occasionally had a Stop 0X000008a error, but I don't know if that's relevant or not as it was a different OS on a different hard disk.
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Sep 11, 2015
Windows 10 created a new crashdump file called ShellExperienceHost.exe.3708 in my AppData/local/Crashdumps folder, how to read one of these dump files or what this one means to me?
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Jan 20, 2016
I built a pc last week and I get the BSOD after a few minutes of playing any game I try. I only have the last dump file I got because the BSOD before the last wouldn't let me start my pc in safe mode or restore to a previous date so I had to reinstall windows 10. Here is my dump file, I know how to open it but I don't know how to analyze it and figure out what is causing the BSOD here is my build shadybk - Saved Part Lists - PCPartPicker
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Nov 23, 2015
I have recently had a crash dump file appear in c:windowsminidump.
I am uploading it here, for those who may wish to review it. However, I cannot specify what the cause of this problem may have been.
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Feb 10, 2016
I would get a black screen for a few moments, before the computer just restarts. No BSOD, no screen tearing or strange noises from the case, no indication whatsoever that it was about to restart. So I started trying to figure out what was wrong. Using Bluescreenviewer and WhoCrashed? I found out that it was a 0x124 error citing the ntoskrnl at fault. Reading online, it seemed that this was generally caused by either a thermal issue, hardware problem or in some cases driver problems.
I started updating everything I could. Graphics drivers, mouse drivers, keyboard drivers, BIOS drivers, etc. Still got the restarts. They seemed to be appearing only when I was playing games (don't use this particular PC for much else, so took a while to realize), so I decided to check thermal issues. Using MSI Afterburner and CPU-Z, I found that my CPU was never reaching any significant heat (my Hyper 212 EVO keeps it under or around 40C even under heavy load), and that while my graphics card got hot, it never went beyond 70, so it didn't seem to be a thermal issue there.I ran memtest86 to try to identify ram issues, and it came back, after a night of running, clean. I did a dskcheck /r, and while it took a bit of time, it too came back alright. In order to truly rule out driver issues, i reinstalled windows 10, and still it kept happening.
I read online that there was a chance that the power supply could be acting up. Since I had been meaning to update my graphics card, and needed a new power supply to go with it, I decided to do that. I plugged in my new PSU, and my new GPU, and it went fine for about a day or two before the restarting resumed. I tried playing with the case side open, to truly rule out cooling issues, and it still restarted. I moved the computer, and plugged it straight into the wall because I had a suspicion that maybe the extra cable wasn't giving it enough juice, but it still restarted.
I'm now at my wits end. I've tried everything I can think of. My new GPU never goes to high temps, my CPU seems to be running fine, I haven't found any ram memory problems, my new PSU can't be to blame, and so I don't know whats left.
Tl;dr
Restarts started after some inactive time. Seems to be a 0x124 bsod error
Tried the following:
-update all drivers
-update BIOS
-re-roll to previous versions of graphics drivers
-re-install windows 10
-purchase new PSU and GPU
-memtest86 came back ok
-dskcheck /r came back ok
-tried playing with side off
MSI never shows the CPU or GPU going into any dangerous territory in terms of temps.
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Sep 5, 2015
On my system, I have Automatically Restart set in the system failure but when it BSOD's, it says that the system will restart after the dump but it appears it just stays at the blue screen without restarting even after an hour on atleast 3 occasions since I've upgraded to Win10 from Win7 Home Premium on August 11, 2015, the system is able to restart and shutdown normally.
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Jan 14, 2016
When I try to dump the stack I input the command dps ffffd00026876000 ffffd00026870000. The two values are my base and limit values. I tripple checked them many times.
However everytime I input that command I get an error message saying
"^ Range error in 'dps ffffd00021787000 ffffd00021781000"...
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Jan 6, 2016
I recently started having a whole bunch of BSOD's with the KERNEL_SECURITY_CHECK_FAILURE error.
I had these as I was attempting to use my laptop while I was burning DVDs (I burned about 20 or so over the last 3 days). This error happened maybe 5 or 6 times over those few days. This error happened most times on A/C power but once on battery power.
I have also had this crash occur while using photoshop on battery power (and while burning DVD's).
If using photoshop on battery power, I sometimes get BSOD's with the error DRIVER_POWER_STATE_FAILURE. And this was often when I wasn't doing anything else on the computer.
I used the tool (as instructed in this forum) to create the required files for posting. I have attached two of them as I believe one may be invalid. The minidump file is fairly large (over 700 MB), so I believe this may be why it isn't attaching correctly...
Some reading I have done on the Internet shows this to potentially be an Nvidia driver/service/something problem. I am planning on uninstalling my graphics drivers + software and then reinstalling them, to see if that fixes the issue...
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Sep 12, 2015
Upgraded from Windows 8.1 Pro to 10 Pro. I think I took care of the update bug so I don't believe it is the issue.
Updated GForce Drivers after using DisplayDriverUninstaller.
SSD C: Drive firmware updated.
Ran Memtest86+ on each stick for 8 passes with no errors.
Updated audio drivers.
Updated network drivers.
Updated SATA drivers.
Ran Windows Defender Full Scan with no findings.
Ran Malwarebytes Full Scan with no findings.
It happens when I play games. I ran one 3DMark test with no issues. Ran it again and it reset as it normally does. I ran Furmark for 5 mins with no issue.
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Feb 10, 2016
I've a Dell XPS 15 9550 (512GB SSD PCIe) that gives me a BSOD after at least two hours of uptime. It doesn't create any dump, it only gives me the error on the BSOD critical_process_died. I alredy tried to do various clean install of the OS redownloaded a lot of times and to set from BIOS the drive to RAID in AHCI with various manually installed driver without any result.. I don't know what can I do anymore..
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Sep 19, 2015
First off my windows 10 install worked fine for about a month and then all of a sudden I have been experiencing 2 to 3 ramdom crashes and reboots. There is no BSOD, the computer just simply turns off and reboots, even though I have set the advanced settings not to automatically shut down on error. I have also updated to the latest BIOS ....
My system - self build.
Asus X99 Deluxe motherboard
4 sticks of Corsiar dominator RAM running at 2133 (they are specified up to 2666)
default BIOS settings - no overclocking
2*EVGA Geforce 980s in SLI
I have disconnected all usb devices but this is still happening. What is strange that it just started out of the blue. Before i just do a fresh install, any diagnostic approaches?
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Aug 30, 2015
When starting up the screen seems to reboot. windows menus/ bottom menu and program icons mostly dissapear and re-appear.
In the mean time windows is practically unusable. Hard to start up any program.
No error messages appear on screen.
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Sep 29, 2015
Since I installed windows 10 sometimes my computer just automatically reboots, no warning, no notifications, after it reboots it goes back to working fine but I have checked everything I can think of and can not find out why it is doing this, and it is very aggravating if I am online playing games
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Dec 17, 2015
I was getting a random reboot about once every 36 hours, this is the 1st time I got a BSOD before rebooting
All I was doing when the BSOD hit was listening to music using Spotify
I've replaced the power supply and reinstalled windows. I also ran Memtest86+ no issues reported
DESKTOP-K4P77GV-Thu_12_17_2015__14648_04.zip
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Dec 19, 2015
I have been recently noticing that my computer sometimes hangs up with a blank screen when the windows 10 login screen is supposed to load. I am forced to press the reset button in order to eventually log on.
I have then noticed through event viewer a bugcheck warning. I have been trying to find what the cause or issue might be but I have not had any luck. I am attaching a report as per forum rules
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Jan 26, 2016
So I got a new laptop - MSI Dominator Pro GT72. I added two 8GB sticks of RAM on top of the current 16GB currently in it. It also had two Kingston m.2 SSDs in RAID 0. It was running with out any problems what so ever. I decided after that I actually wanted the ssds as two independent drives. So I removed the RAID setup and did a clean install of Windows 10 back on. That seemed to install all ok.
Then In the process of installing the drivers from the provided MSI disc it hung and then restarted. Then ever time after on login it froze a few seconds in. I thought I'd try a clean install again on the other SSD this time just to see if it reoccurred. Sure did. After installing some of the drivers and using the machine it crashed again and froze on login. I even tried all the updated drivers from the msi website instead of the ones on the disc.
I've run a memtest and absolutely no errors. I've updated the bios and firmware also. I then began running verifier to see if I could find a culprit. I got a BSOD before login repeatedly. I then got down to only selecting a bare few drivers in the test and was able to login with no BSOD. When I ran verifier with combinations of drivers they worked sometimes and only really seemed to crash when i stacked more and more drivers for it to test. I'm not sure if its suppose to work that way or not.
I thought it might have something to do with me separating the m.2 ssds from the RAID. I should mention that there is a 1TB hdd also in the machine.
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Dec 10, 2015
My newly built computer is borderline unusable due to constant hangs - the computer will frequently pause then continue after about 45 seconds, which makes doing any work basically impossible. During the course of writing these few sentences running the log collector, and uploading the logs, it hung 5+ times. The only programs that typically are running are Word and Chrome. BSODs are less frequent, but still an issue.
This is tied to the network card, but maybe there is something else (or multiple things) going on.
debug-LUCK-PC-Thu_12_10_2015_172655_79.zip
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Sep 16, 2015
I upgraded my laptop from Windows 7 to Windows 10 recently. About 90% of boots, my laptop will hang a and produce a BSOD. Initially, the BSODs were typically "system thread exception not handled" and "pfn list corrupt".
However, after the latest Win 10 update last week, initially everything went well, there were no boot hangs for awhile until a few days ago when it keeps on BSODing on boot with the error "Inaccessible boot device". The subsequent restart would end up with a BSOD of "system thread exception not handled". It works only after multiple restarts, which is worrying.
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Oct 9, 2015
My PC completely freezes when detecting hardware changes (device manager) after about 3-4 seconds.
I've left it for 1h+ to see if anything happens over time, nothing.
Tried it in safe mode, same problem.
Removed geforce drivers, same problem
When frozen, all lights (and my screens) stay on, pressing capslock on KB doesn't turn the capslock light on/off.
The manually initiated crash still works though, that's how I got the memory dumps in the attachment (usually there is no dump at all and the only way to "fix" it is to press the reboot button several times)
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Nov 28, 2015
My system had 2 blue screen the past few weeks, so I decided to try to check for eventual hardware and software problems, I started by running a stress test with ROG realbench since my CPU is overclocked, it gave me an error already(program stopped working), so after doing more tweaking(increasing voltage), then I finally put back the default speed because it wouldn't even start, although at the beginning it crashed right away when I clicked start, and after putting more voltage, it starts and works for a bit and then the PC just hangs, and it still does it at stock speed.. which is quite weird ! it also did it with cinebench, but the strange things is I played numerous hours of starcraft 2 without problem, also I wasn't doing anything when the blue screens happened.
I ran a windows memory test, no errors detected (haven't ran memtest though..) I also did a sfc /scannow and it didn't detected anything wrong.. I'm starting to think it's more related to windows than hardware.
I'll put a screenshot of the past blue screens :
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Aug 4, 2015
My PC crahes and BSOD at randowm times, no pattern to it really.
I also sometimes have problems booting the pc, it just hangs on a black screen and will only eventually boot if i turn it off and back on.
Attatched the crash file
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Dec 6, 2015
Since upgrading to Windows 10 on my Acer laptop, after about 10 mins of powering up and using the internet, the screen goes black, as if shutting down, however, the power light remain lit. I then have to manually shut down and re-boot. There are no error messages or warnings apart from 1 time when I caught a very quick glimpse of "Windows is in recovery...", that's all I saw.
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Dec 13, 2015
I'm running a Windows 10 Pro PC. My internet service provider is Charter Spectrum. They provide an Arris modem which only handles ethernet/phone connections (no wifi etc). My router is a Belkin F7D8302 Play N600 Wireless Dual-Band N Router. Since about 2 months ago I suddenly, and intermittently began to experience internet connectivity issues. Errors like DNS Probe Finished Bad Config started popping up for instance. The router I'm using has hardwired connections to:
-Modem
-PS4
-PS3
-PC
-SAMSUNG TV
It wirelessly handles connections through two bands (2.4GHz, 5GHz) with username and password:
-Mac
-iPhone
-Laptop (periodically)
I'm usually able to reconnect again by the following methods:
-Power cycling the Belkin Router
-If that's not enough, power cycling and going to Services on my pc and restarting the DNS Client.
Other possibly important details for my connection are that I have a VPN (PIA) which I sometimes use, although I don't always have it on, and I experience connection issues even with it off. I mention it because as I understand it, when the VPN software installs it adjusts network settings as needed. In addition to this, my university requires certain security settings for network to be active in order to access my university email account on the windows mail app (which ones I don't know) and this could also affect the network configuration. Finally, a detail I've noticed is that the 5GHz connection will usually disappear during the connectivity issue, and the 2.4GHz connection will be found, but no device can connect to it.
I can honestly say that networking is not my strong suit when it comes to PCs, so I'm not quite certain what's creating so many drops in connectivity. Multiple devices running at the same time (one wireless, one wired) MAY or MAY not lead to the connectivity issue. I haven't tested that hypothesis long enough for me to be sure. What could I try in order to troubleshoot my connectivity issues?
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