Drivers/Hardware :: Stuck At Login Screen Does Not Recognize Mouse Or Keyboard
Aug 3, 2015
I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.
I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.
I have tried the following:
1. Unplugged all USB devices except keyboard.
2. Turning off internet at the router.
I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem. The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there!
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Jan 23, 2016
Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
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Oct 21, 2015
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Oct 15, 2015
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Oct 21, 2015
Description: My USB keyboard stops working at the login screen. None of the keys are responsive. The onscreen keyboard works fine.
This happens on wakeup after a remote desktop session and after scheduled updates during the night. In both cases this happens after wakeup, which makes this tedious to reproduce.
The keyboard starts working after unplugging the usb and plugging back or after restarting. I have this same issue on my work PC (HP, win 10) which makes me believe that this is a windows 10 issue. I have tested with three different USB keyboards.
Troubleshooting so far: Energy settings for USB checked (USB selective suspend setting set to disabled)...
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Oct 8, 2015
With Windows 8.1 either mouse button could be used at the login screen to select a user account for login. In Windows 10 it seems that only the left mouse button can be used at the login screen. With kids, some of whom are left-handed and use the mouse left-handed, this is confusing, as they click on their user name but nothing happens. Once they login the mouse buttons work as they expect, but for the left-handed ones, the mouse doesn't work as they expect at the login screen. The previous Windows 8.1 behaviour was preferable.
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Aug 15, 2015
I'm stick on the below screen. My keyboard and mouse will not respond. I don't get a login prompt. The time is correct and the little icon in the bottom right indicates if my Ethernet cable is connected.
I had Window 7. I used the microsoft provided upgrade to install windows 10. The process seemed to have completed successfully. I was able to get a login prompt once and successfully logged in. I opted to not send any information to microsoft at the initial propts. I got to my desktop, everything seemed to be working ok. I thought there were a few startup apps I didn't need in my tray. So I turned off auto startup on login for OneDrive, Skype, and my logitech camera. I restarted and now I get stuck at this screen.
The time updates correctly over time, its not frozen. I can plugin/unplug the Ethernet cable and the little icon in the bottom right will change to indicate if it has internet. I can press the power button on my computer and it correctly interprets that as a shutdown command and it gracefully shuts down.
My mouse/keyboard wont work. They used to work fine. I am able to use the mouse/keyboard in my BIOS with out a problem. However the moment the system starts to load, the lights on my keyboard and mouse go out and they become unresponsive. I tried various combinations of pluging the USB keyboard/mouse into different ports. I tried using different mouses and keyboards. I tried disabling legacy USB support in the BIOS. Nothing works.
I tried getting into safe mode but can't. Most solutions to get into safe mode require your system to already be working correctly. Holding F8 or F8+Shift don't work.
I'm currently installing windows 10 on my lap top so I can try to create a restore disk. Which should then allow me to go into safe mode and try to repair what ever has gone wrong.
My computer is sporting an i7 with 16 gigs of memory. I use a 128gb SSD for my system and have 3 other hard drives for various data storage. No other OS installed. The computer has been functioning fine for the last two years.
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Jul 30, 2015
After I installed Windows 10 from windows 7 I couldn't use my mouse and keyboard it works when I boot up BIOS Utility but when im on windows 10 it does not work. I tried switching usb ports and that didn't work either.
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Aug 31, 2015
I recently tried windows 10... didnt like it. Did the recall back to windows 7 option. Let it do its thing. Came back and my computer was trying to rapair itself... said could not reboot windows is checking for a solution.. I let it go.. it said no solution found. And just turned off..So I restarted spammed f8. Tried to start in safemode.
Got to password screen and mouse and keyboard won't work...So I restart, spam f8 again. I select repair windows this time, cancel the repair process then clicm.advanced options. Try to look at restore points... and it says none exist... that is bs. I did restore points twice a week. when. I try to start normally it loads her goes to a blue screen with tons of writing and letters and errorrs but no time to read any...
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Jan 21, 2016
In device manager, when going to the view tab and clicking show hidden devices I have exclamation points next to Standard PS/2 Keyboard and Microsoft PS/2 Mouse. I can uninstall, but after reboot they appear again. My motherboard does not even have PS/2 outlets, only USB.
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After running perfmon /report I get errors for both of these.
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Sep 13, 2015
So I was in my bios and I changed my CPU mode offset sign from + to -, I saved the settings and exited. When the PC restarted it came on perfectly fine but I am getting no signal on my monitor and my razer keyboard & mouse aren't coming on or lighting up.
My motherboard is a P8Z77-V LX
My CPU is a Intel Core i5 3470 3.20Ghz.
My RAM is G.Skill RipJawz 1866mhz 4 X 4
My GPU: Asus GeForce 660ti DirectCU II OC Edition.
I googled around and it said to take the battery out for 10 seconds and put it back in, I did that and no change, I also took the jumper from 1-2 and put it on 2-3 for 10 seconds then back again, Again no change.
Ive reseated the RAM/GPU and CPU and nothing seems to be working.
The pc turns on fine but nothing seems to be working.
Even my Corsair H80i pump LED changed from white to pink which is the colour I set it. All fans are working too.
Why I changed my cpu offset mode, Before this issue I just had a bluescreen for WHEA_Uncorrectable_Error, I turned my PC back on and I googled around and it said it was something to do with my CPU voltage, and one person suggested to try and change it from + or auto to -, So I restarted my PC and changed the cpu offset mode from + to -, after that it doesnt seem to be working and im not quite sure why.
What I can do to try and solve this issue or should I just order a new motherboard?
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Dec 19, 2015
Since today morning I am not able to login to my Win10 PC. It starts normal until the lock Screen appears. The clock in the lock Screen is working, so everything seems to be ok. But the System does not react on any keyboard or mouse Input.
The Keyboard is working perfectly in the BOOT Menue (after F2 during Startup). So I am quite sure that this is not a hardware problem.
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Aug 3, 2015
I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen.
After the Windows loading logo, the screen stays black for about 60-80 seconds (and all I can see is the mouse cursor). After 60-80 seconds, the login screen pops up and everything works fine and I can login.
I already tried the following:
- Updated NVIDIA drivers
- Completely removed NVIDIA drivers to see if it was a drivers problem
- Booted into safe mode, still happens
- Checked event viewer, nothing weird in the logs
- Made the PCIE slot the default slot for the primary monitor in the BIOS
- Ran the sfc /scannow command, no violations found
- Ran all Windows updates
- Took a look at the services and startup processes, nothing weird here
- Turned fast boot off/on, no change
- Full Malwarebytes scan, no infections found
I ran a xbootmgr trace log, here's the summary XML file: processSummary numProces - Pastebin.com
I'd like to keep the fresh installation option as a last resort.
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Mar 29, 2015
I have just upgraded from build 9926 to build 10041 and now I have s major problem with the login screen. It won't respond and no matter what I do with my mouse or keyboard it respond. The clock still changes however which us kinda strange. Here is a pic
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Sep 15, 2015
I edited the BIOS settings to try and enable my keyboard and mouse and wake my computer from sleep, however now I am having the problem that moving the mouse/using keyboard also turns on my computer when it is powered off.
Is there a way to get my computer to wake, by only click or typing any key (not moving mouse), but at the same time, keyboard and mouse not affecting anything while the PC is turned off (only being able to press the power button on the PC tower to turn it on from shutting it down)?
Here is a photo of my BIOS settings currently. When I have "Resume from S3/S4/S5 by USB Device" enabled, the computer turns on (from being shut down) by moving the mouse/clicking/hitting any key on the keyboard. When it is turned off, the mouse or keyboard don't do anything while the computer is off or asleep.
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Aug 10, 2015
My friend updated to windows 10. And now she can't sign in. It gets to the login screen and just stops there. Tried disconnecting from power source (including removing battery), then putting it back. Still nothing. The keyboard is un responsive.
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Aug 2, 2015
I downloaded Windows 10 a few days ago, and every time I turn off my computer and log back in, my mouse settings revert back to their defaults. The defaults have a lot of annoying extra features, and the scroll is backwards. Every time I change the mouse settings to my preferences and apply them, on the next restart they are back to defaults.
How to make my settings permanent? I'm sure once a patch or two for Windows 10 comes in the problem will sort itself out, but in the meantime?
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Aug 23, 2015
So I recently downgraded from Win10 to 7 and after everything finished, I can't type in my password or move my mouse! I tried replugging the USBs to no avail and I restarted and booted my pc in safe mode And now I'm stuck on the lock screen in safe mode. How do I fix this?
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Oct 27, 2015
Switched on a friend's PC today with Windows 10 fully updated (upgraded from Windows 7 around a month ago), and it loads to where the login screen should be ie after the Windows 10 logo etc, but then the screen is blank. There's no mouse pointer, no login screen, and no monitor error (ie there's a source at least).
I've tried booting in safe mode but I get the exact same problem. Also I've tried just typing in the password to see if the login screen has been moved to a non existent monitor, but that doesn't work either.
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Aug 24, 2015
Installed Windows 10 on HP Pavillion p7-1262 about 2 weeks ago. Worked fine up until last Friday, screen went black, no keyboard entry, no mouse cursor. Can't enter BIOS. Whats wrong?
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Aug 3, 2015
I just upgraded from 8.1 (brand new) and I can move my mouse cursor for a couple seconds then it freezes and starts showing a loading circle every few seconds.
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Feb 23, 2016
I started my computer and came back to find a BSOD. It displayed an error code and mentioned something about a driver error. I waited until the loading reached 100%, but it didn't restart on its own so i shut the computer down manually by holding the power button on my case. Then it booted up, but it got stuck on the spinning circle of dots. I have been able to press CTRL+ALT+DEL while at the spinning circle which bring me to the login screen but without the box to enter my pin, however, I am able to access the network, ease of access and power options. I have tried restarting, shutting down, and holding shift while restarting in an effort to boot with safe mode but none have gotten me farther than the spinning circle. Attached are photos of the different screens
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Jan 19, 2016
I just recently updated. I then created a boot disk and performed a clean install. I use a Razor Black Widow Ultimate keyboard and a Logitech G9x laser mouse. I can reboot, I can shut down and restart and everything seems to work fine. But, after leaving the pc off all night and start in the morning I have no mouse or keyboard. This has happened Saturday morning, Sunday morning and yet again today. Fortunately, I have Acronis backup of my install, so when this happens I just re-image the hard drive and start searching for solutions again.
I have the latest Logitech mouse drivers and running Razor Synapse for keyboard software.
The latest thing I have done is disable fast boot but have not had it shut down long enough to see if it fixes the issue.
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Oct 22, 2015
Yesterday I set my Bulgarian keyboard layout to be the default one and my German to be the secondary. Then I shut down and today when I tried to log in, only the Bulgarian layout was enabled (Cyrillic letters) and I can't switch to the German layout (Latin letters). You guessed it - my password uses Latin chars . The key combinations Alt+Shift or Win+Space are not working.
Password reset works only with pre-made passdisk or something like that (I haven't set one). I tried going to Troubleshoot mode, but couldn't find anything useful there yet. Running the command prompt troubleshooting option gave me the opportunity to change the keyboard layout, enter my password and use the cmd prompt. There I tried to use the "control" command to set the keyboard layouts but it doesn't recognise the "control" command. Maybe I have to navigate somewhere else (default was system32).
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Sep 25, 2015
I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or touchscreen to choose a layout.
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Aug 16, 2015
I got windows 10 installed no problems last week and all was going fine until yesterday. I couldn't get into the store and a couple of apps didn't run. I tried everything to reset the store app and everything so last resort I went for a reset. And its all grand reset no problem, completed everything and reset but now I'm stuck at the lock screen. Obviously the driver's for the mouse ain't installed now because I can't slide the lock screen up to enter the login. what do I do now?
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