Drivers/Hardware :: Stuck At Login Screen Does Not Recognize Mouse Or Keyboard

Aug 3, 2015

I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.

I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.

I have tried the following:

1. Unplugged all USB devices except keyboard.
2. Turning off internet at the router.

I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem. The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there!

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